Services – Hotel Management

Hotel Management Services

Gateway Hospitality Group manages all of its properties as if were the sole ownership. That is the only way to manage for success in the hospitality marketplace.

Why? Because owners step out from behind their titles to act on behalf of the guests' needs. With owner-minded management, we have the freedom to bend, stretch or shape the environment to create the comfort that our guests love and remember.

Owner-minded management also allows us to pay attention to the details. No dollar escapes notice. Management budgets are treated as owner funds. All decisions are smart decisions made with the perspective of the property as a center for serious profit.

Our management services focus on:

Employee Development and Retention

Every team member must have a personal stake in delivering on the hospitality promise. We train our staffs on improved job skills, but we also educate them on the value of service, on the rewards of a smile. We help them to view themselves as the people who allow our business to grow.

The results of our employee culture are demonstrated by our 70% employee retention rates, as opposed to the traditional 30% retention rate which is the norm in our industry.

The Focus of General Management

Gateway Hospitality Group deploys General Managers who strive for excellence and make decisions and operate their property with a focus on quality and guest satisfaction.

We hire General Managers who are entrepreneurial-minded business people with the ability to operate our hotels for what they truly are - multi-million dollar profit centers.

Food & Beverage Management

We have proven that strong team members and systems can build for strong, sustained profits. Our food & beverage systems take on the free-standing restaurant mentality of meeting customer needs, and our staff is comprised of Culinary Institute professionals who have the ability to do just that. They excel at the task.

From purchasing to preparation, Gateway Hospitality Group has proven that effective food & beverage operation is not only possible, but it can also be highly profitable.

Additional Gateway Hospitality Management service areas include:

  • Cash Flow Management
  • Business Planning
  • Seasonal Forecasting
  • Maintenance & Improvements
  • Sales & Marketing

Gateway Hospitality Group knows that effective hospitality management involves everyone. Our executive management team makes a visible presence at all of our properties. Team members are known by name. Our management team focuses on treating team members with respect and in turn the employees are dedicated and passionately serve our guests.

Only together can owner-minded management be implemented, and extraordinary acts of service become not breakthroughs, but the norm.

Throughout our management and staff, entrepreneurialship is a state of mind.