Hotel Management Services | FFE Procurement | Pre-Opening Services | Property Development: Design & Build/Technical Service Hotel Management Services Gateway Hospitality Group manages all of its properties as if were the sole ownership. That is the only way to manage for success in the hospitality marketplace. Why? Because owners step out from behind their titles to act on behalf of the guests' needs. With owner-minded management, we have the freedom to bend, stretch or shape the environment to create the comfort that our guests love and remember. Owner-minded management also allows us to pay attention to the details. No dollar escapes notice. Management budgets are treated as owner funds. All decisions are smart decisions made with the perspective of the property as a center for serious profit. Our management services focus on: Employee Development and Retention Every employee must have a personal stake in delivering on the hospitality promise. We train our staffs on improved job skills, but we also educate them on the value of service, on the rewards of a smile. We help them to view themselves as the people who allow our business to grow. The results of our employee culture are demonstrated by our 65%-70% employee retention rates, as opposed to the traditional 30%-35% retention rate which is the norm in our industry. The Focus of General Management Gateway Hospitality Group deploys General Managers who have the character and smarts necesssary to make decisions and operate a hotel at the immediate property level. We hire General Managers who are entrepreneurial-minded business people with the ability to operate our hotels for what they truly are - multi-million dollar profit centers. Food & Beverage Management Food & Beverage management is never easy. In fact, it can be downright liability to a hotel's bottom-line. But we've proven that strong employees and systems can build for strong, sustained profits. Our food & beverage systems take on the free-standing restaurant mentality of meeting customer needs, and our staff is comprised of Culinary Institute professionals who have the ability to do just that. They excel at the task. From purchasing to preparation, Gateway Hospitality Group has proven that effective food & beverage operation is not only possible, but it can also be highly profitable. Additional Gateway Hospitality Management service areas include: Cash Flow Management Business Planning Seasonal Forecasting Maintenance & Improvements Sales & Marketing Gateway Hospitality Group knows that effective hospitality management involves everyone. Our executive management team makes a visible presence at all of our properties. Employees are known by name. Back of house showings are always excellent. Our management team has the guts to love their people, and the courage to deliver greatness. Only together can owner-minded management be implemented, and extraordinary acts of service become not breakthroughs, but the norm. Throughout our management and staff, ownership is a state of mind.
Maximizing the hospitality promise.